Zero Tolerance

The NHS operates a Zero Tolerance Policy with regard to violence and abuse. The practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons.

Violence in this context includes actual or threatened physical violence or verbal abuse, which leads to fear for a person’s safety. In this situation the practice is obliged to notify you in writing of the removal from the list and record in your medical record the fact of the removal and the circumstances leading to it.